Care for the elderly in Northumberland.

Charlotte Straker is OUTSTANDINGLY well-led – our latest CQC report.

By 19th February, 2019 News Comments Off

The Care Quality Commission (CQC) has found the quality of care provided by the Charlotte Straker Project to be outstandingly well led, following a surprise inspection in December 2018.

The care home was rated “Good” for Safe, Effective, Caring and Responsive and “Outstanding” for Well-Led. Inspectors praised staff and management saying, “The board members and registered manager had a clear vision for the organisation and service which put people at the heart of it. Staff were very well-supported by the management team. Staff were highly skilled and knowledgeable about each person they cared for and they were extremely committed to making a positive difference to each person. They were enthusiastic and believed passionately in the ethos of the service.”

The Inspectors also commented on the “person-centred” vision and value of our service, commenting, “People were extremely well-cared for, relaxed and comfortable. Staff knew the people they were supporting very well and we observed that care was provided with great patience and kindness. The service went to great lengths to ensure people’s privacy and dignity were always respected. Everyone we spoke with complimented and praised the staff team and gave examples of the outstanding care that was delivered.”

Marilyn Hunter, Registered Manager of the home, said: “We strive to create a welcoming home from home feel at Charlotte Straker House and I’m so pleased our continued efforts have been recognised by the CQC’s inspectors. Everyone here works incredibly hard to provide residents with compassionate, person-centred care, and to be rated “good” and “outstanding” shows just how committed the team is to making a positive difference to resident’s lives each and every day.”

Deputy manager Iwona Proszowska added: “It’s first and foremost a huge thank-you to all our staff; these people are the team at the Charlotte Straker Project who come in everyday of the year to care for, and provide our residents with care, and an outstanding quality of life.”

Berenice Groves, Chair of the Trustees said: “The Charlotte Straker Project has a culture where the provision of consistent, high quality, compassionate care is at the heart of its operation. It’s clear that the staff and management are committed to providing individualised care and treating people with dignity and respect.”