Care for the elderly in Northumberland.

As the ever-changing situation with the COVID-19 Coronavirus develops, we have been monitoring this on a daily basis and implementing the Government’s recommendations and Public Health (PHE) advice. As you are aware like many other care home providers, we have been implementing a number of infection control steps to avoid and outbreak within Charlotte Straker House. The health and safety of both our residents and staff is our main priority.

We have taken the threat of Covid-19 seriously from the onset and have worked hard to put measures in place to limit exposure to the threat. We are asking that you follow our instructions during the difficult time. The situation is changing daily therefore we ask that you also check the latest information with the CS office before your visit.


Ceasing all non-essential visits from Monday 14 September 2020.    Due to the number of COVID-19 cases increasing in Northumberland and across the North East in recent weeks, all non-essential visits from family members, friends, volunteers, hairdressing and massage services were ceased as soon as we received Government guidance (on 11th September in accordance with national guidance).

Family visits for residents will be restricted to those on an end-of-life-pathway.  Visits from healthcare professionals will continue as normal.  We will ensure all such visitors adhere strictly to the use of PPE guidance.

We will continue to use other ways to enable families and friends  to keep in touch with their loved ones (by telephone, Facetime and Skype calls).  Please continue to contact the Admin Office to arrange calls.

We are doing our utmost to keep our residents and staff safe and will update you as to visiting arrangements in accordance with further guidance.

Thank you for your understanding and to our staff for their hard work and efforts which is enabling us to keep everyone safe at Charlotte Straker.

Berenice Groves, Chair of the Trustees


The summerhouse has been set up with hand washing facilities to be used by all staff and visitors prior to entering Charlotte Straker House.  A mobile sink, soap, alcohol gel, barrier cream, hand towels and bin has been provided.

We have placed a pavement notice board with instructions outside our front door with the following information.

  • Avoid entering the building if you feel unwell or have cold, cough and/or flu symptoms
  • Before entering the building – go to the summerhouse to wash hands thoroughly
  • Leave outdoor coats in the summerhouse and collect on leaving the building

We have cancelled all external day trip/outings and instead organized more in-house activities with volunteer help. Until further notice we have suspended arrangements for larger events including residents’ birthday parties and other celebrations.  We are reviewing the situation on a daily basis and will update you about any changes.

Please contact the Registered Manager on 01434 633 999 if you would like to discuss any matter in relation to the precautions we are putting in place.

If you wish to speak to your relative but have fallen ill yourself we can arrange alternative communications so that you can stay in touch. This can be arranged through the office.