Care for the elderly in Northumberland.

These are just some of the messages of appreciation we have received from relatives and friends of our residents...

The staff are absolutely wonderful: kind; welcoming; and always smiling. They are always ready to help you, and I don’t feel guilty if I need to ask for anything. It ticks all the boxes. I loved having proper, glorious bath. I hate showers, and don’t have a bath at home, so it was wonderful to have a long, luxurious deep bath. The food is glorious and so tasty. I think I might have put on some weight since staying here! I’ve had my eyes opened. I wasn’t keen on entering a care home as I’ve heard such stories, but Charlotte Straker House is absolutely wonderful.

Mrs Joan Barnes, short stay resident in the Community Respite Care Bed. -

My Mother stayed with you and I wanted to thank you for the care she received while there. I visited Mum and always found her content, happy and very well looked after. We were always made to feel welcome and left happy in the knowledge that she was in such safe hands.

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It is impossible to single out any individual because together you all make such a great team. We always felt so welcome in your happy home, thank you, thank you, thank you.

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The Charlotte Straker is the best care house that I have ever visited! I want to say a Very Big Thank You for all the wonderful care and support that you give, especially to my sister. I have enjoyed the very welcome atmosphere and all the terrific support that I have seen in operation.

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Charlotte Straker gets top marks as they provide a homely caring service and yet with the overlay of nursing knowledge and expertise that ensures the resident is not only in safe hands but caring hands. They made my mum at home in her final years and they supported us as a family too.

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I wish to express my thanks to everyone from the Domestic Ladies, the Laundry Ladies, the Office Ladies, the Kitchen Staff and of course the loving Carers for the exceptional level of care you provided. From the bottom of my heart I thank you all.

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For me, knowing that she was being cared for in your house was an absolute gift. I never worried that her needs would not be met. Your staff team exemplify the very best of what it means to care. Your kindness is outstanding and I am so very grateful to all of you.

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The respite care was excellent. The staff at Charlotte Straker are well chosen for the job and gave superb care, and I felt very well looked after. The food was wonderful. Hopefully I will get another chance to use the bed. I recommend anyone needing a break to think about using the respite care bed at Charlotte Straker House.

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The respite care was so comfortable – like being on holiday! The carers and nurses looking after me were very kind and I enjoyed chatting to them. There’s a nice variety of food and I joined in the events run by Karen, the Activities Coordinator. It was all extremely professional.

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