Care for the elderly in Northumberland.

Your contract/terms and conditions of Residence

  • Your Contract of Residence will provide details of the terms and conditions in respect of your accommodation
  • Room rates will be reviewed annually having regard to inflation, increases in wages and market rates.
  • We will give you or your representative 28 days notice in writing of any increase in fees.
  • Fees may be increased, if you require 1:1 close monitoring / support over a 24 hour period or longer. In this event we will contact your Care Manager or Local Authority to discuss your care and support needs and the fees required
  • If you change a room a new fee may apply and a new Contract of Residents will be issued
  • If you are in receipt of CHC funding and this is stopped, your status will become as a privately funded resident or if your funds are low (see above) the Senior Management will advise you how to apply for Local Authority funding
  • Your terms and conditions of residence will remain in force until terminated by circumstances or by written notice given by either party, four weeks before the date of termination (see below – Ending this agreement).

Trial period

The first four weeks following admission to the Charlotte Straker Project are treated as a trial period. During this period, either of us may terminate the agreement by giving the other seven days’ notice in writing. We may terminate the agreement during this period if it becomes clear that we cannot provide you with the level of care that your needs require. Any fees that you have paid for any period beyond the expiry of the notice period (or the date of your departure, if later) will be refunded to you. Where you leave the home before the end of the notice period and we are able to re-allocate your room to someone else before that period expires, we will refund any payments that you have made for the period following re-allocation

Ending this agreement

This agreement will end:

  • If you decide to move home.
  • If we find we cannot meet your care needs.*
  • If there is violence towards staff or other residents and there is a significant risk of serious harm to staff, other residents or yourself, if you remain at the home*

*Before asking you to leave the home, we will make all reasonable efforts to address and manage detrimental behaviour and consult with you and your representatives, to ensure you understand that a problem has arisen and are supported to behave in a different way.  Where we ask you to leave, we will provide you and your representatives with four weeks’ written notice but we will work with you to help you to find suitable alternative accommodation.

Where you vacate the room during the notice period and we can use the room to accommodate another resident, the fees due for the remainder of the notice period will be reduced to take into account sums received from the new resident for that period.

Advocacy support

 Social Services have care managers who can provide advocacy.  Residents can request to see their care manager at any time by arrangement.  For residents who do not have family, friends, a care manager or a solicitor, the Registered Manager can assist in accessing advocacy support, with your permission.

In April 2007 the new Independent Mental Capacity Advocate Service became operational.  Independent Mental Capacity Advocates (IMCA’s)  are able to provide support to individuals who are unable to decisions for themselves.

Please contact the Registered Manager of you would like a copy of the following Charlotte Straker policies:

Policy No. R19:  Residents Advocacy Policy.

Policy No. S32:  Mental Capacity Act Policy

Contents insurance information/details:

Room fees includes insurance cover for resident’s personal belongings which are kept in their room up to the value of £2,500, e.g. electrical equipment.  The current excess on any claim is £500.  Charlotte Straker are unable to provide insurance cover for valuable items and advise residents to either organise their own personal insurance or ask a family member to take responsibility for storing these items safely.

If required, residents’ cash can be stored in the office safe up to the value of £150.  Residents cash kept in their rooms is not covered by our contents insurance.