Care for the elderly in Northumberland.

Welcome to Charlotte Straker

Our charity, The Charlotte Straker Project relies on donations to provide excellent residential, nursing and respite care to the elderly frail in Northumberland.

The Charlotte Straker Project is an independent charity which has been improving the lives of older people with our unique brand of support and care since 1992. Our dedicated, well trained team ensure that individuals living in this well-equipped and comfortable accommodation receive attention all day, every day which enhances quality of life for the elderly frail in our care.

IMPORTANT NOTICE RE CORONAVIRUS PRECAUTIONS

We have taken the following steps to protect your loved ones, our residents and staff looking after them from potential threat and exposure to Coronavirus: Covid-19

We have taken the threat of Covid-19 seriously from the onset and have worked hard to put measures in place to limit exposure to the threat. We are asking that you follow our instructions during the difficult time. The situation is changing daily therefore we ask that you also check the latest information with the CS office before your visit.

SUSPENSION OF ALL VISITS TO OUR RESIDENTS AT CHARLOTTE STRAKER HOUSE

As of 23rd March 2020:

As the ever-changing situation with the COVID-19 Coronavirus develops, we have been monitoring this on a daily basis and implementing the Government’s recommendations and Public Health (PHE) advice. As you are aware like many other care home providers, we have been implementing a number of infection control steps to avoid and outbreak within Charlotte Straker House. The health and safety of both our residents and staff is our main priority.

As our residents are vulnerable to the coronavirus, we have taken the difficult decision to suspend all visits from relatives and friends.  We understand this decision is very difficult for some to hear as it was for Charlotte Straker Board of Trustees and Registered Manager to make.

If you have exceptional personal circumstances that you feel warrant a visit, please contact our Registered Manager, Marilyn Hunter, on 01434 633 999, before you travel to Charlotte Straker House.

Our intention is to follow public health advice to determine when visits will return to normal, which means that as things currently stand, our initial estimate is that these restrictions may be in place for up to 12 weeks.

We ask for your support in complying with this decision to keep our residents and staff safe.

We will continue to do our best to support residents to keep in touch with loved ones via other methods, such as phone and video calls, letters or emails in the short term.

Thank you

Berenice Groves, Chair of the Trustees

OTHER PRECAUTIONS:

The summerhouse has been set up with hand washing facilities to be used by all staff prior to entering Charlotte Straker House.  A mobile sink, soap, alcohol gel, barrier cream, hand towels and bin has been provided.

We have placed a pavement notice board with instructions outside of front door of CS with the following information.

  • Avoid entering the building if you feel unwell or have cold, cough and/or flu symptoms
  • Before entering the building – go to the summerhouse to wash hands thoroughly
  • Leave outdoor coats in the summerhouse and collect on leaving the building
  • We have cancelled all external day trip/outings and instead organized more in-house activities with volunteer help. Until further notice we have suspended arrangements for larger events including residents’ birthday parties and other celebrations.  We are reviewing the situation on a daily basis and will update you about any changes.

Please contact the Registered Manager if you would like to discuss any matter in relation to the precautions we are putting in place.  If you wish to speak to your relative but have fallen ill yourself we can arrange alternative communications so that you can stay in touch. This can be arranged through the office.

COMMUNITY RESPITE CARE BED – CLOSED

In the interests of our residents and staff members, we have made the very difficult decision to temporarily close our Community Respite Care Bed, in line with advice from government health bodies. Due to the increased risk of the coronavirus, our duty of care is with our existing residents, to ensure they remain safe and healthy. We have spoken to all our upcoming respite residents, and explained the situation. The spare room will be used by a resident who requires long term care, to ensure that the resource is not wasted. Thank you for your cooperation, understanding and patience during these uncertain times.

 

KEY INFORMATION

We accept Local Authority, Self-Funded and Continuing Health Care (CHC) funded residents.

We are registered and regulated with the Care Quality Commission (CQC) in respect of Regulated Activities for a maximum of 31 residents:

• Accommodation for persons who require nursing or personal care
• Dementia, cognitive impairment or memory deficits. We are unable to provide services and accommodation for people suffering from severe dementia illnesses and behavioural problems that we are unable to manage.
• Sensory impairments
• Treatment of disease, disorder or injury
• Caring for adults under 65 years old
• Caring for adults over 65 years old

We also accept residents who need respite, end of life and palliative care.

Accommodation, facilities and services available to residents

• 32 rooms with en suite facilities (see Room Type and Room Fees table for details)
• Hairdressing facilities available twice per week (not included in fees)
• Lounges on ground and first floors
• Dining room on the ground floor leading to outside decking area
• Wet room and bathroom with accessible bath for assisted bathing on the ground floor
• Bathroom with an accessible bath for assisted bathing on the first floor with an integrated jacuzzi
• On-site laundry facilities
• Accessible gardens and summer house
• On-site parking facilities for residents and visitors

Staffing arrangements:

• 08:00-20:00 we set a minimum staffing level of 1 Registered Nurse and 5 Senior Care/Care Assistants
• 20:00-08:00 we set a minimum staffing level of 1 Registered Nurse and 3 Senior Care/Care Assistants
• Staffing levels are formally reviewed monthly according to residents’ individual dependency levels using The Regulation and Quality Improvement Authority Staffing Guidance for Nursing Homes
• A nurse call bell system in operation over 24 hours per day in all residents’ rooms, communal and decking/garden areas
• Dedicated Social Activities Coordinator who organises a range of activities and outings according to residents’ preferences
• 1:1 support is provided where required for all organised outings
• The specific level of care that each resident will receive in the home will depend on an assessment of their individual care needs, e/g/ their level of dependency.

Annual monitoring visits are organised by Northumberland County Council Contracts Team.  Please click here to view the report from our latest inspection on 11th July 2019.

Our latest CQC inspection took place on 7th December 2018, the inspection report published on 28th January 2019 gave an overall rating as Good and Outstanding in Leadership and Management.  A link to the CQC report can be found at the bottom of this page.

 

Types of Care

New

Respite Care

We offer short respite breaks with 24 hour expert nursing care, available to all people in the community who need continuous care at home.

New

Nursing Care

We provide expert 24 hours nursing care for elderly residents with complex needs. Our qualified registered nurses are supported by a team of expert care staff, domestic, kitchen and activities staff.

New

Residential Care

We provide outstanding long term residential care for the elderly frail in Tynedale. You will find a warm and welcoming atmosphere, great staff and well-equipped accommodation.

Testimonials

The staff are absolutely wonderful: kind; welcoming; and always smiling. They are always ready to help you, and I don’t feel guilty if I need to ask for anything. It ticks all the boxes. I loved having proper, glorious bath. I hate showers, and don’t have a bath at home, so it was wonderful to have a long, luxurious deep bath. The food is glorious and so tasty. I think I might have put on some weight since staying here! I’ve had my eyes opened. I wasn’t keen on entering a care home as I’ve heard such stories, but Charlotte Straker House is absolutely wonderful.

Mrs Joan Barnes, short stay resident in the Community Respite Care Bed. -

My Mother stayed with you and I wanted to thank you for the care she received while there. I visited Mum and always found her content, happy and very well looked after. We were always made to feel welcome and left happy in the knowledge that she was in such safe hands.

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It is impossible to single out any individual because together you all make such a great team. We always felt so welcome in your happy home, thank you, thank you, thank you.

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The Charlotte Straker is the best care house that I have ever visited! I want to say a Very Big Thank You for all the wonderful care and support that you give, especially to my sister. I have enjoyed the very welcome atmosphere and all the terrific support that I have seen in operation.

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Charlotte Straker gets top marks as they provide a homely caring service and yet with the overlay of nursing knowledge and expertise that ensures the resident is not only in safe hands but caring hands. They made my mum at home in her final years and they supported us as a family too.

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I wish to express my thanks to everyone from the Domestic Ladies, the Laundry Ladies, the Office Ladies, the Kitchen Staff and of course the loving Carers for the exceptional level of care you provided. From the bottom of my heart I thank you all.

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For me, knowing that she was being cared for in your house was an absolute gift. I never worried that her needs would not be met. Your staff team exemplify the very best of what it means to care. Your kindness is outstanding and I am so very grateful to all of you.

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The respite care was excellent. The staff at Charlotte Straker are well chosen for the job and gave superb care, and I felt very well looked after. The food was wonderful. Hopefully I will get another chance to use the bed. I recommend anyone needing a break to think about using the respite care bed at Charlotte Straker House.

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The respite care was so comfortable – like being on holiday! The carers and nurses looking after me were very kind and I enjoyed chatting to them. There’s a nice variety of food and I joined in the events run by Karen, the Activities Coordinator. It was all extremely professional.

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What a caring friendly team you are! Thank you all very, very much for making such a wonderful home, not only for Mum, but for me and my family as well. Your kindness will never be forgotten.

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