History & Vision

Charlotte Straker Values

Our Values have been arranged under the memorable acronym FAMILY.

FAMILY means that whether you’re a staff member, volunteer, resident, relative or visitor, we believe you are part of our Charlotte Straker family, and this family is at the heart of everything we do. We care for each other, offering support, compassion and warmth. Like a family, we try to make sure that everyone feels included in a way that they feel reassured and comfortable

Focus on You

Everything we do is focussed on our residents’ happiness. Our staff and management teams are passionate about delivering the very best in person centered care for residents and we take the time to learn each resident’s personal history and strengths, their hopes and ambitions. It means we can respect their past, support their present, and help them plan for their future.

Achieving Excellence

We work towards achieving excellence in care, so that our residents have confidence they will receive a consistent and high quality standard of care. Seeking excellence means aiming to achieve the best possible outcomes for our residents using innovation and evidence-based care. It means listening to feedback, continually improving and embracing innovation to agree and achieve the best possible outcomes. We will always work towards recruiting the best people for our Charlotte Straker staff team, supporting them with continuous personal development, respecting their career aspirations and personal situations and offering ongoing learning and development and career goals.

Make ‘every day better’

We are committed and passionate in our daily interactions. We take pride in being able to go above and beyond ‘ordinary’ for each member of our family. We are dedicated to delivering exceptional care for each individual and supporting their family and friends. We are committed to offering a safe, reassuring environment. We always make the extra effort and do our best.

Integrity

We are loyal, honest, transparent and truthful in everything that we do. We believe in doing the right thing, even though sometimes it’s not the easiest option. We are not afraid to be open but always in a compassionate way. To uphold this value we will always encourage open dialogue, sharing stories and anecdotes to empower everyone in our family, (staff, residents and their loved ones) to communicate with courage and honesty.

Linking to the Wider Community

We will always work collaboratively. We firmly believe in taking into account the views of all those involved in the care of our clients -social workers, family members, doctors, nurses, office staff and carers – and in working with them all. We are also firmly embedded into the village community of Corbridge and Tynedale, and believe that working collaboratively with local religious organisations, other local community groups, the village residents, the council, the village traders and other local charities makes us stronger.

Your Home, Your Choice

We value every resident as an individual, ensure their dignity, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. Each of our residents, who have capacity, are able to choose how to live their life at Charlotte Straker House. All our residents are treated with dignity and respect.