Resident of the Day

Every day at Charlotte Straker House we have a Resident of the Day. This means that every single resident has a particular day when we focus on their clinical care, as well as taking the opportunity to make them feel extra special. We bring staff members together from housekeeping, activities, the care team and the kitchen to review the resident’s care plan and to ensure we are adapting to their interests, aspirations and care needs.

The day also involves a deep clean of a resident’s room, a care plan review and discussion, health and weight checks, review of interests and activities, a check to make sure that clothes and toiletries are topped up, and a review of the resident’s mealtime experience.

This happens to a different resident every single day and it ensures that our different staff departments has a focus on a resident’s wants and needs and can pick up any issues or problems with a view to quickly improve or put them right.

Colin, one of our residents said “I’ve had two Resident of the Days so far, and it’s been interesting. I told the staff what activities that I wanted to do, and some meals that I particularly liked and they’ve already been put in place. It seems like a very useful sort of thing and I’m looking forward to my next one.”

Pam Crawley, our Registered Manager added, “The Resident of the Day process ensures that our residents are offered a meaningful opportunity for a care review and to feedback on the service that we provide. It also helps us see the people living in our homes as individuals, to understand their likes and dislikes, and to use this information to come up with new and varied activities and opportunities. The Resident of the Day ensures we create a care plan which outlines how our residents want to live and include their hopes and aspirations for the future.”