Our Latest Testimonial – “What a Wonderful Organisation”

Our latest testimonial: from Sophie, niece of recent respite resident Margaret D.
“My aunt needed emergency respite accommodation last year after a fractured water pipe caused a flood which brought a ceiling down. Charlotte Straker came to the rescue and my aunt stayed with them for five months.
I want to thank everyone there for their care and kindness, not just to my aunt, but also to me. When I first made enquiries all the office staff were so helpful, kind and patient with me. It was such a stressful time for me and this kindness meant a lot. I met Pam and Sam then, who were also so reassuring and kind. Sam visited my aunt at the neighbour’s house where my aunt was staying and really put my aunt at her ease.
When my aunt moved to Charlotte Straker she was taken through an assessment by Mary the nurse, who again was so patient and helpful with both my aunt and me. Throughout my aunt’s time there, every time I visited I was met with smiles and friendly greetings from all the staff, inside and outside the building. Nothing seemed to be too much trouble. I met Christian several times, also Ian and Mary again, I know my aunt became very fond of them and I can see why.
I am so grateful to everyone at Charlotte Straker – what a wonderful organisation you are, we are lucky to have you.”